Rheumatoid Arthritis Guy was recently contacted by a group of graduate industrial design students from the Delft University of Technology in the Netherlands, asking if he could provide some feedback on living with rheumatoid arthritis – with an emphasis on packaging design. I was more than happy to oblige.
When I was a graduate design student, I was particularly interested in the relationship between usable design and architecture. I don’t think this was too popular an idea amongst my classmates and professors. In the age of the superstar architect, shiny architecture magazines, and huge coffee table opuses, starting the design of a building from the point-of-view of the user, and asking “what will they think about this building” was interpreted by many to be somewhat boring.
In one of my first blog posts (Universal Design) I wrote about my graduate thesis project – a museum for prosthetic devices. I was tired of hearing designers talk about the American Disabilities Act and its impact on architecture as a nuisance. I wanted to embrace accessible and universal design as a starting point for design, and not merely as check-list that needed to be fulfilled. Little did I know that this would become a very personal issue less than a decade later.
(I eventually continued to explore more aspects of universal design and ease-of-use, but in the software design industry, where I worked as an information architect and user experience designer.)
I applaud these design students for including accessibility in their design studies, by researching ways in which packaging design can become easier to use for individuals living with arthritis and other disabilities. Ease of use is good because in the end it helps everyone, and not just those of us who live with certain limitations.
During this past year the packaging of products become a very real issue that I continue to struggle with on a daily basis. Here is a list of the problems that I encounter with certain types of packaging.
Cardboard Boxes: Relatively easy to open. These boxes generally do not present a problem…although the tab/slot design found in certain packages such as cereal boxes do not always survive intact.
Twist-Off Caps: Up until I started using my multi-opener on a regular basis, something as seemingly simple as opening a personal bottle of water could prove difficult, if not impossible. It would be nice if some grip device were built in, to make it easier to open these caps when an assistive device is not available (as if often the case when I am out in public).
Ziploc Bags: I continue to be surprised at how difficult it can be to properly seal a ziploc bag. I am even more surprised at how sometimes I cannot muster the force required to open a ziploc seal. I know that some bags have slider tabs, which solves this problem…but they are still not the norm on many ziploc packages.
Clamshell/Molded Plastic: Don’t even get me started…this packaging was next to impossible to open even when I didn’t live with the symptoms of rheumatoid arthritis.
Pharmacy Packaging: Where I live there are no orange medicine bottles with white caps. Medicines are sold in their original cardboard package. No problem there, but once I get to the blister pack things become more difficult. The small size of certain blisters, combined with the force required to push them out, can be quite difficult at times.
Squeeze Bottles with Flip-Tops: Generally not a problem, although I have noticed that some tops are more difficult to flip open than others. One more thing, hard plastic squeeze bottles don’t work. A few months ago I purchased some men’s shampoo, conditioner, and gel that was packaged in a very modern, sturdy plastic squeeze bottle that was obviously trying to appeal to a masculine audience. I might be a man, but I will never again purchase this product.
Ring/Tab Pull-Away Lids: Once again, with my multi-opener these do not present a problem. Without an assistive device, these can be difficult if not impossible to open.
Jar Lids: Okay this is the biggie for many people, I know. Where I live, a majority of the food is not processed and not packaged…similar to doing all of your shopping in a farmer’s market in the U.S. Of course, certain jars do enter my kitchen…and to be honest, when they need to be opened I have someone else open them up for me. I need to look into getting a jar opener. Until then, jar lids are on my no-go list.
Cellophane/Plastic/Foil Bags: There have been many times when I am unable to open a bag of potato chips by pulling open the bag with both hands…quite often, I have to use a pair of scissors to cut it open. Clearly visible pre-cut notches in these bags are of great assistance.
Please feel free to add to this list. Industrial design students are listening, and some of our comments just might spark some creative solutions!
Have you ever ached to find easy-to-open packages or bottles? Or products designed to be comfortable and effective, as well as easy to use? The Arthritis Foundation created a program to encourage manufacturers to design user-friendly products and packaging. Manufacturers submit their product(s) for testing by an independent lab experienced in the design and evaluation of products that are accessible to people with functional limitations due to the effects of arthritis. Learn more about our Ease of Use commendation and the companies that have earned it.
Stay tuned…for the next adventure of Rheumatoid Arthritis Guy